ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT KNOWLEDGE POINTS & EXAM VCE ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT FREE

ITIL-4-Specialist-Create-Deliver-and-Support Knowledge Points & Exam Vce ITIL-4-Specialist-Create-Deliver-and-Support Free

ITIL-4-Specialist-Create-Deliver-and-Support Knowledge Points & Exam Vce ITIL-4-Specialist-Create-Deliver-and-Support Free

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which is an example of using a 'shift-left' approach to optimize password resets?

  • A. Train service desk agents to categorize password resets as service requests
  • B. Allow users to reset their own passwords using an automated tool
  • C. Encourage users to remember or safely record their passwords to reduce the number of password resets
  • D. Automatically assign a high priority to password reset requests to resolve them faster

Answer: B

Explanation:
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.


NEW QUESTION # 26
An organization has found that a significant amount of rework is required, because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved.
Which approach can be used to reduce this rework and its consequences?

  • A. Limit the use of tickets to major and high-priority incidents
  • B. Use swarming to improve collaboration and validate information
  • C. Validate the data, when tickets are being created by service desk agents
  • D. Train agents to capture the information required by each support team

Answer: B

Explanation:
Using swarmingimprovescollaborationbetween service desk agents and support teams, allowing real-time knowledge sharing, better information validation, and reducing rework and delays.


NEW QUESTION # 27
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

  • A. Self-service portals
  • B. Event surveys
  • C. Topic-based forums
  • D. Social media

Answer: C

Explanation:
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.


NEW QUESTION # 28
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

  • A. Integration and data sharing
  • B. ICI/CD
  • C. Robotic process automation
  • D. Customer orientation

Answer: A

Explanation:
Integration and data sharingfocus onaligning and unifying multiple systemsto ensure smooth, cohesive service design and delivery.


NEW QUESTION # 29
What approach can ensure testing happens earlier in the development lifecycle?

  • A. Managing work as tickets
  • B. Service integration and management
  • C. Robotic process automation
  • D. Shift-left

Answer: D

Explanation:
Shift-leftmoves testing activities earlier in the development lifecycle, helping to detect and fix defects sooner, improving quality and reducing rework.


NEW QUESTION # 30
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